Customer service

Product return form

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Returns & Refunds

  • Items purchased at au.wilson.com may be returned for up to 60 days after the original purchase date.
  • Please note that custom product orders and strung racquets are final and cannot be returned.
  • Refunds are issued in the form of the original payment. Wilson will provide a full refund for the value of the purchased item in the same form as the original payment.
  • Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.
  • Items must be in as new condition and returned in their original packaging.
  • Items purchased anywhere except au.wilson.com must be returned to the original place of purchase.
  • We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.