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RETURNS
To commence your return please log in to your account and select the order you wish return, alternatively search for your order number below.
Login to your account to start return process
View your previous orders and select which one you would like to begin the return process for.
Enter your order number to start process
Your order number is contained in your order confirmation email.
Please specify your order number in the format of WILAU#****
Please specify your order number in the format of WILAU#****
PLEAE READ THE POLICY AND FILL THE FORM BELOW.
PLEASE ALLOW FOR UP TO 5 DAYS FOR REFUND FROM WHEN WE RECEIVE THE PRODUCT(S) BACK
RETURN POLICY:
- Only products purchased at au.wilson.com can be returned to us.
- Items purchased at au.wilson.com may be returned for up to 30 days after the original purchase date.
- Return shipping costs are the responsibility of the purchaser, unless there has been a mistake with your order. Original shipping costs are not eligible for a refund, unless there has been a mistake with your order.
- Please note that stringing/tuning machines, custom products and custom-strung racquets are final and cannot be returned.
- Refunds are issued in the form of the original payment. Wilson will provide a full refund for the value of the purchased item in the same form as the original payment.
- Refunds may take up to 10 days to process once an item has been delivered to our warehouse.
- Items must be in as new condition and returned in their original packaging with tags attached or returned.
- Items purchased anywhere except au.wilson.com must be returned to the original place of purchase.
- We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.
