Customer service

Ordering

HOW IS CORONAVIRUS IMPACTING YOUR ORDER?
Under COVID19 restrictions, Australia Post is required to reduce its workforce in distribution centres and on road. This may result in increased delays to your order arriving within Australia. When tracking, you may see it fewer or different scan events. We can assure you that Australia Post is working their hardest to get through the high volumes of parcels as quickly and safely as possible.
How can I pay for my order?
au.wilson.com invites you to pay for your order using either PayPal, Zip Pay or a Visa, MasterCard, or American Express credit or debit card.
Where do I enter a promotional or discount code?
You will have an opportunity to enter a promotional/discount code at the checkout page. Once you've added everything you are ordering to your shopping cart, proceed to the checkout where you'll find a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to with payment..
Where can I check the status of my order?
After logging in to au.wilson.com, your order tracking number can be found in "My Account" under "Order History."
Can I edit/cancel my order once it has been placed?
We begin processing orders immediately and are not usually able to make changes after the order is placed. If you do need to cancel or change an order, please contact our customer service. We’ll do our best to catch it before it goes out! If too late, you can return the product(s) at your expense by visiting the returns section of the website. You can expect to receive your refund within 5-7 business days after the order/product is received back at our facility.
Do you offer racket stringing services?
Yes! While you will pay for the string you select, Wilson is proud to offer professional stringing on all performance rackets. Please note that custom strung rackets are non-returnable.
How do I create an account to shop on au.wilson.com?
You will just need to provide us with some information and set up your new account here.
What should I do if I forget my password?
You can retrieve your password by providing us your email address here.
I'm looking for a product that isn't listed on your site. Where can I find it?
If a product is not listed on our site, it is not available for online purchase. However, some products are exclusive to our authorized dealers; you can contact your local authorized dealer. Find a Dealer for more information about their items in stock. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future.
Where can I find authorized locations for purchasing Wilson products?
You can find the nearest authorized locations by using our dealer locator. Just click the Find a Dealer link at the top right corner of the page to get started.
The item I want is out of stock. Can you notify me when it comes back in stock?
We are unable to notify you when an item comes back in stock; however, the inventory on our website is always up to date and you can keep an eye on our social media pages for updates about product releases.
How can I leave feedback about a product I purchased?
We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.