Ordering FAQs
Can I edit/cancel my order once it has been placed?
We begin processing orders immediately and are not usually able to make changes after the order is placed. If you do need to cancel or change an order, please contact our customer service. We’ll do our best to catch it before it goes out! If too late, you can return the product(s) at your expense by visiting the returns section of the website. You can expect to receive your refund within 5-7 business days after the order/product is received back at our facility.
How can I pay for my order?
au.wilson.com invites you to pay for your order using either PayPal, Zip Pay or a Visa, MasterCard, or American Express credit or debit card.
Do you offer racket stringing services?
Yes! While you will pay for the string you select, Wilson is proud to offer professional stringing on all performance rackets. Please note that all rackets with stringing requests are non-returnable.
Where do I enter a promotional or discount code?
You will have an opportunity to enter a promotional/discount code at the checkout page. Once you've added everything you are ordering to your shopping cart, proceed to the checkout where you'll find a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to with payment. Please note that promotional and discount codes will only apply to orders or products that are within the defined terms and conditions of the code.
Where can I check the status of my order?
After logging in to au.wilson.com, your order tracking number can be found in "My Account" under "Order History."
I'm looking for a product that isn't listed on your site. Where can I find it?
If a product is not listed on our site, it is not available for online purchase, or it is not currently in stock. However, some products are exclusive to our authorised dealers; you can contact your local authorised dealer on our Stockists page. for more information about their items in stock.
While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future. Please reach out to our customer service team if you would like us to check on stock availability for you!
How can I leave feedback about a product I purchased?
We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.
