During sale periods, unfortunately we cannot adjust the products, prices, or discount codes on orders that have already been placed.
Please contact the customer service team (during Mon-Fri 9am-5pm AEST) if you'd like to request an adjustment or cancellation for your order. The team can be reached on 1800 271 105 or wilson.au@amersports.com.

For address changes, please reach out to the customer service team via the contact information above. Please note that you may be instructed to sign into your MyPost account with Australia Post to initiate a re-direct if your order has already commenced shipping.

We begin processing orders immediately and are not usually able to make changes after the order is placed. If you do need to cancel or change an order, please contact our customer service. We’ll do our best to catch it before it goes out! If too late, you can return the product(s) at your expense by visiting the returns section of the website. You can expect to receive your refund within 5-7 business days after the order/product is received back at our facility.

au.wilson.com invites you to pay for your order using either PayPal, Zip Pay or a Visa, MasterCard, or American Express credit or debit card.

You will have an opportunity to enter a promotional/discount code at the checkout page. Once you've added everything you are ordering to your shopping cart, proceed to the checkout where you'll find a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to with payment. Please note that promotional and discount codes will only apply to orders or products that are within the defined terms and conditions of the code.

After logging in to au.wilson.com, your order tracking number can be found in "My Account" under "Order History."

Yes! While you will pay for the string you select, Wilson is proud to offer professional stringing on all performance rackets. Please note that all rackets with stringing requests are non-returnable.

You will just need to provide us with some information and set up your new account here.

You can retrieve your password by providing us your email address here.

If a product is not listed on our site, it is not available for online purchase, or it is not currently in stock. However, some products are exclusive to our authorised dealers; you can contact your local authorised dealer. Find a Dealer for more information about their items in stock. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future. Please reach out to our customer service team if you would like us to check on stock availability for you!

You can find the nearest authorized locations by using our dealer locator. Just click the Find a Dealer link at the top right corner of the page to get started.

We are unable to notify you when an item comes back in stock; however, the inventory on our website is always up to date and you can keep an eye on our social media pages for updates about product releases.

We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.