Customer service

Ordering

How do I create an account to shop on Wilson.com?
You will just need to provide us with some information and set up your new account here.
What should I do if I forget my password?
You can retrieve your password by providing us your email address here.
Where do I enter a promotional or discount code?
You will have an opportunity to enter a promotional/discount code at the checkout page. Once you've added everything you are ordering to your shopping cart, proceed to the checkout where you'll find a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to with payment..
How can I pay for my order?
au.wilson.com invites you to pay for your order using either PayPal, Zip Pay or a Visa, MasterCard, or American Express credit or debit card.
Can I purchase/pay with a gift card?
Yes you can purchase/pay with a gift card. Gift Cards are redeemable for purchases on au.wilson.com only. See here. for more information, and full terms and conditions
How do I make a purchase using PayPal?
To make a purchase using PayPal, just select the PayPal payment option at checkout. You will be redirected to PayPal's site to complete your transaction. Once your transaction is completed on PayPal's site, you will return to Wilson.com to complete your order.
How do I make a purchase using Zippay?
To make a purchase using Zippay, just select the Zippay payment option on the payment page. You will be redirected to Zippay’s site to complete your transaction. Once your transaction is completed on PayPal's site, you will return to Wilson.com to complete your order.
Can I edit my order once it has been placed?
Online orders cannot be edited once they are placed. Web orders are given top priority at our warehouse and typically begin the shipping process shortly after the order is submitted.
Where can I check the status of my order?
After logging in to au.wilson.com, your order tracking number can be found in "My Account" under "Order History."
Can I cancel my order once it has been placed?
Online orders cannot be cancelled once they are placed, but our return process is quick and easy! Orders can be returned within 30 days as long as they are new, unused, and in their original packaging. You can return the order by visiting the returns section of the website. You can expect to receive your refund within 5-7 business days after the order/product is received back at our facility.

Please note that ALL custom orders are final and cannot be cancelled.
I'm looking for a product that isn't listed on your site. Where can I find it?
If a product is not listed on our site, it is not available for online purchase. However, some products are exclusive to our authorized dealers; you can contact your local authorized dealer. Find a Dealer for more information about their items in stock. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future.
Where can I find authorized locations for purchasing Wilson products?
You can find the nearest authorized locations by using our dealer locator. Just click the Find a Dealer link at the top right corner of the page to get started.
The item I want is out of stock. Can you notify me when it comes back in stock?
We are unable to notify you when an item comes back in stock; however, the inventory on our website is always up to date and you can keep an eye on our social media pages for updates about product releases.
How can I leave feedback about a product I purchased?
We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.
Do you offer racket stringing services?
Yes! Wilson is proud to offer customized racket stringing on all performance rackets. Please note that custom strung rackets are non-returnable. For details on the custom product policy, click here.