Customer service

Shipping

Does Wilson offer Carbon Neutral Shipping?
Yes, Wilson Australia offers Carbon Neutral Shipping on all orders. Using the Shopify Planet app, we ensure that all deliveries made from purchases on our ecommerce stores are carbon neutral.
How will VIC Public Holidays effect my orders?
As our warehouse is based in Victoria we observe all Victorian and National public holidays and no orders will despatch these days. 22/09 & 23/09 no orders will be despatched.
Where does my order ship from?
All orders placed at au.wilson.com are dispatched from our new warehouse located in Victoria, Australia.
Current Stringing delay?
We are currently facing a delay with rackets that we string onsite, please allow an additional 24-48 hours for any orders that require stringing.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Please allow up to 48 hours for your order to be fulfilled before despatching.
Standard shipping: 2-8 business days from despatch date.
Express shipping: 1-4 business days from despatch date.
Racket Stringing please allow an extra 2-3 days for despatch.
Once your order is shipped you will receive a shipping confirmation email. Public holidays and high-volume times of year may cause a slight delay to regular processing.
Can Wilson Australia ship to a freight forwarding address?
Wilson Sporting Goods does not allow Freight Forwarding due to agreements with our oversea dealers. If you are located in a country wilson.com does not ship too, please contact a local Wilson dealer to purchase products.
What are the shipping fees?
Standard shipping: 2-8 business days - $7.00 or free for all orders over $99
Express shipping: 1-4 business days - $10.00
Can I change my shipping address after my order has been placed?
The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.
Can I track my order?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.
Will there be shipping delays due to public holidays?
Public holidays may affect shipping times.
Does Wilson ship to PO Box’s?
Yes. We ship to post office boxes.