We’re currently relocating our warehouse to better serve you in the future. During this time, some products may experience a delay in shipping. If your order includes one of these items, your delivery may take a little longer than usual. To check if a product is affected and see estimated shipping times, simply refer to the information shown on the product page or at checkout. Affected products are expected to dispatch within 10-12 business days, before shipping commences. We appreciate your patience and understanding while we make these improvements.
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WAREHOUSE RELOCATION - TEMPORARY DELAYS TO DISPATCHING
What are the shipping fees?
Standard shipping: Delivery within 2-8 business days - $12.00 or free for all orders over $99.95.
Express shipping: Delivery within 1-4 business days - $15.00.
Please note: All orders will dispatch within 1-2 business days during off-peak times and 2-4 business days within peak sale periods. All orders containing rackets with stringing requests will take an extra 3-5 business days to dispatch.
Express shipping: Delivery within 1-4 business days - $15.00.
Please note: All orders will dispatch within 1-2 business days during off-peak times and 2-4 business days within peak sale periods. All orders containing rackets with stringing requests will take an extra 3-5 business days to dispatch.
Does Wilson offer Carbon Neutral Shipping?
Yes, Wilson Australia offers Carbon Neutral Shipping on all orders. Using the Shopify Planet app, we ensure that all deliveries made from purchases on our ecommerce stores are carbon neutral.
How will VIC Public Holidays affect my orders?
As our warehouse is based in Victoria we observe all Victorian and National public holidays and no orders will despatch these days.
Where does my order ship from?
All orders placed at au.wilson.com are dispatched from our new warehouse located in Victoria, Australia.
Can Wilson Australia ship to a freight forwarding address?
Wilson Sporting Goods does not allow Freight Forwarding due to agreements with our oversea dealers. If you are located in a country wilson.com does not ship too, please contact a local Wilson dealer to purchase products.
Can I change my shipping address after my order has been placed?
The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.
Can I track my order?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.
You can also login to your account if you have one and view your order history.
Will there be shipping delays due to public holidays?
Public holidays may affect shipping times.
Does Wilson ship to PO Box’s?
Yes. We ship to post office boxes.
