Customer service

Shipping

Where does my order ship from?
All orders placed at au.wilson.com are dispatched from our new warehouse located in Victoria, Australia.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
All orders placed by 11am AEST Monday to Friday are normally processed the same day. Once your order is shipped you will receive a shipping confirmation emails.Public holidays and high-volume times of year may cause a slight delay to regular processing.
What are the shipping fees?
Standard shipping: 3-6 days - $7.00 or free for all orders over $99
Express shipping: 1-2 days - $10.00 (Currently not available due to COVID-19 impact on carriers)
What is the cut off time for my order to be shipped by express post?
Orders received by 11am on a business day will normally ship the same day. Orders placed on the weekend will ship the following Monday. Public holidays and high-volume times of year may cause a slight delay to regular processing.
Can I change my shipping address after my order has been placed?
The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.
Can I track my order?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.
Will there be shipping delays due to public holidays?
Public holidays may affect shipping times.
Does Wilson ship to PO Box’s?
Yes. We ship to post office boxes.