Customer service


Standard shipping: Delivery within 2-8 business days.
Express shipping : Delivery within 1-4 business days.
Racket Stringing please allow an extra 2-3 days for despatch.
Once your order is shipped you will receive a shipping confirmation email.
Public holidays and high-volume times of year may cause a slight delay to regular processing.
What are the shipping fees?
Standard shipping: Delivery within 2-8 business days - $7.00 or free for all orders over $49 .
Express shipping: Delivery within 1-4 business days - $10.00.
Does Wilson offer Carbon Neutral Shipping?
Yes, Wilson Australia offers Carbon Neutral Shipping on all orders. Using the Shopify Planet app, we ensure that all deliveries made from purchases on our ecommerce stores are carbon neutral.
How will VIC Public Holidays affect my orders?
As our warehouse is based in Victoria we observe all Victorian and National public holidays and no orders will despatch these days.
Where does my order ship from?
All orders placed at are dispatched from our new warehouse located in Victoria, Australia.
Can Wilson Australia ship to a freight forwarding address?
Wilson Sporting Goods does not allow Freight Forwarding due to agreements with our oversea dealers. If you are located in a country does not ship too, please contact a local Wilson dealer to purchase products.
Can I change my shipping address after my order has been placed?
The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.
Can I track my order?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.
Will there be shipping delays due to public holidays?
Public holidays may affect shipping times.
Does Wilson ship to PO Box’s?
Yes. We ship to post office boxes.