COVID-19 UPDATE

COVID-19 UPDATE

-  UPDATED SEPTEMBER 21st -

The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed. 

 

PRODUCTS AVAILABILITY 

At this time, our local warehouse located in Victoria is still operating at usual staff capacity.

 

DELIVERY & RETURNS: 

While we ship most of our online orders (same day dispatch on week days for orders placed before noon) on time, Australian Post and StarTrack are facing delivery delays in their network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in our network

Read the full AUSPOST update here

Read the full STARTRACK update here

If you received the shipping confirmation email, you would be able to track your order.

 

CUSTOMER SERVICE INQUIRIES: 

Our customer service team is still responding to your needs, but please be patient during these challenging times as we are all working remotely in order to ensure safety for the community. Please contact us via the form and allow up to 72 hours before we get back to you.

Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us. 

Wilson Australia.